OBJECTIVE

• To obtain a challenging position with a cutting edge technology company where I can make an impact with my experience and skills.

QUALIFICATION HIGHLIGHTS

• Over nineteen years of experience networking multiple computer platforms
• Proven track record in meeting team goals from a self-directed position
• Novell Certified Netware Engineer (CNE) & Novell Certified Netware Administrator (CNA)
• Windows 95 Platform certified (MCP), Taught A+ certification classes
• IAITAM Certified Software Asset Manager (CSAM)
• Experienced at public speaking and seminar development/delivery for both lay and technical audiences
• Skilled in creating technical documentation and diagrams
• Exceptional ability in translating technical concepts into layman's terms
• Experienced Team Lead for Technicians and Programmers

EXPERIENCE HISTORY

Integrity Software Inc. – Network systems Engineer
SofTrack Support Division
2001-Current

• Created and Maintained an "FAQ" for all company products.
• Wrote the "Evaluators Guide" whitepaper which was distributed to a world wide audience.
• Beta tested and created detailed bug reports for product improvement.
• Created scripts and batch files to enhance proprietary reporting features of the product.
• Created and delivered product training to both customers and in house sales reps.
• Traveled to customer sites to perform diagnostics, perform network analysis and to assist in software deployment.
• Moderated the online support forum for the product.
• Assisted developer group in creating features based on customer feedback
• Provided technical support for in-house network of 30+ computers consisting of Windows 9x/ME/NT4/2K/XP and Linux RedHat(Fedora)/Mandrake/Knoppix

Dell Computer Corporation – Senior Systems Engineer
Dell Online / Shared Operations
2000-2001

• Provided testing/evaluation for new software initiatives
• Acted as Liaison to internal and external business groups
• Provided general Implementation/Troubleshooting/Diagnostics advice for business partners
• Designed and implemented Load balancing strategies for High-Availability Mission Critical systems
• Provided advice/design feedback on Enterprise Class disaster recovery plans
• Supported SLA between Online and Metrics group to provide 24/7 system logs for executive summaries
• Created and enforced server consistency via image project based on PQDI
• Designed and Documented technical procedures and associated documentation
• Evaluated existing processes and created supporting documentation
• Provided process training and acted as support for other groups

Texas Information Services - President/Senior System Engineer
Austin Independent School District - Network Analyst
1996 to 2000 (Concurrently)

• Established and over saw day to day management of network consultation and installation company
• Handled all personnel issues for six technician/employees
• Designed a Collapsed Backbone Gigabit Fiber Optic Network and Managed the team that installed it
• Designed a unique Hierarchical Directory Services Tree for two campuses and Managed the team that installed it
• Designed a LAN/WAN POS system for Statewide Wireless Company and Managed the team that installed it
• Designed a Linux Firewall Training course and managed the team that taught it
• Served on the AISD Superintendent's Technology Advisory Committee
• Served on the Travis Education Foundation board
• Served on the Capital Area Training Foundation's Technology Steering Committee
• Designed computer network support system for Telecommunity Partnership Initiative
• Wrote, directed and engineered LinuxAustin.com radio spot for local station KJFK
• Designed a multiserver Linux based Austin ISP and managed the team that installed it
• Managed Team of four programmers for Web Site design projects
• Managed Team of six Technicians for outbound MIS support service
• Personally Created and currently maintain the following web sites:
  

Austin Business Machines - Customer Service Engineer
Graner Sound Multimedia Studios - Producer/Sound Engineer
1993 to 1995 (Concurrently)

• Operated as onsite Technical Support and Liaison between my employer and many global high-tech companies, such as Applied Materials, AMD, Motorola and Sematech.
• Designed and installed LAN recovery system for Concordia University of Austin
• Designed, assembled and operated hybrid MIDI sync/8 track analog recording studio .
• Recorded, mixed and produced RCA Recording Artists Toby Beau's most recent EP release
• Engineered live performances for such Artists as Paula Abdul, RAYN, Toby Beau, Red Line, Porsha, Sleepy LaBeef and others.
• Band leader, Lead Vocals & Guitar for Ilusion variety band.
• Play and compose music using MIDI systems, guitar, vocals, bass, drums and saxophone.
• Designed, built and operated a custom 2000 watt tri-amp PA system for concerts throughout Texas.
• Designed, programmed and operated MIDI/computer controlled lighting system.

Commodore Business Machines - Regional Product Representative
Emerald Airlines - Network Administrator
1987 to 1993 (Concurrently)

• Provided technical support for CBM USA dealer channels and end users
• Developed and presented seminars, classes and demonstrations for Amiga dealership employees and customers
• Toured five states as keynote speaker to audiences of over 800 during Commodore's Amiga Video Seminar
• Gave presentations and seminars on numerous occasions at dealer-sponsored events throughout the US
• Represented Commodore at many national trade shows, including the Consumer Electronics Show and AmiExpo
• Represented CBM on Televised Computer Show
• Designed and installed a hardware/software remote entry monitoring system for Airline Personnel
• Provided Training/Technical support for PC's in office LAN environment

Atari Systems Inc. - Cyberamic Technician (R&D)
Ilusion (Rock Band)- Lead Vocals, Band Manager
1983 to 1986 (Concurrently)

• Evaluate/troubleshoot/modify Cyberamic Entertainment Robotic systems
• Evaluate New Stage routines for possible conflicts
• Maintain Cyber Robots, stage and sound systems
• Troubleshoot/repair, PM on Arcade Game units
• Schedule and Co-ordinate rehearsals & performances
• Design and distribute Band promotional literature

TECHNICAL SKILLS

• Operating Systems:
  • Microsoft Windows 2000 Pro, 2000 Advanced Server
  • Microsoft Windows NT 4.0 Workstation & Server
  • Microsoft Windows NT Terminal Server & Metaframe
  • Microsoft Windows 95, 98
  • Novell Netware 3.x-5.x
  • Linux (Red Hat & Slackware)
  • UNIX (AT&T sVr4)
  • Microsoft Windows 3.0, 3.1 3.11(Workgroups)
  • MS-DOS 3-6
  • Macintosh OS 6.5, 7.x
• Primary Applications:
  • Microsoft Office 95, 97 & 2000
  • Novell ZEN works
  • Microsoft VISIO
  • Novell LANalyzer
  • Cisco Configmaker
  • Adobe PageMaker
  • Adobe Photoshop
• Other
  • Provide national and international telephone technical support for ParBENCH, a proprietary networking system tool
  • Configure and maintain Windows 95, Windows NT, Novell, Linux, Macintosh and Amiga computers in a networked environment
  • Configure and maintain Linux-based Internet Service, providing dial-up, e-mail, webpage hosting and design to both commercial and private customers
  • Experience in developing hypertext interactive technical documentation
  • Extensive familiarity with multimedia authoring systems combining text, graphics, animation and sound
  • Extensive scripting experience with Novell Netware login scripting language and Microsoft BATCH

EDUCATION/CERTIFICATIONS

• Acquired Certified Software Asset Manager (CSAM) certification
• Working Towards Microsoft Certified Systems Engineer (MCSE) certification
• Acquired Novell Certified Netware Engineer (CNE) certification
• Acquired Novell Certified Netware Administrator (CNA) certification
• Acquired Linux Firewall Administrator (LFA) certification
• Acquired Microsoft Certified Professional (MCP) certification
• Attended Southwest School of Electronics
• Attended Texas Tech University
• Attended Pan American University
• Graduated McAllen High School 1981

ACCOMPLISHMENTS

• At my home, I have multiple file servers, 9+ workstations, CAT-5 ethernet in every room, 802.11b wireless, a multi-camera CCTV system, a PBX phone system and a server room with dedicated A/C & UPS Power.
• I researched and published "The Facts" article, a comprehensive document supporting the use of Novell over Windows NT to provide stable, reliable computing services.
• I hand code all the HTML I author with nothing but NOTEPAD.
• Prototyping, bread boarding and constructing embedded "Single Board" computer systems including PIC16C57 based units like Parallax Basic Stamp I&II units.

LETTERS/CERTIFICATES/AWARDS

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2004 International Association of Information Technology Asset Managers proudly recognizes Vernon Graner For the Successful Completion of the IAITAM Certified Software Asset Management Exam. Alan Plastow CEO IAITAM	2003 "I just wanted to thank you for the excellent support [Vern Graner has] provided me and Travis down here at HDS" "this has been the best support [from] any company we have worked with by far Laine Kohama Operations Specialist Hawaii Dental Service	2002 "Vern Graner was, and still is, a tremendous help during [our deployment] process" "[Vern] not only makes sure problems are addressed and solved, but takes the time to explain theory" Mike Szalkowski Development Supervisor Middough Associates Inc.	2001 "I just want to convey my appreciation and gratitude for Vernon Graner." "Our success today was due in a great part to Vernon's excellent customer service". Quyen Ly Technology Developement Group Dell Computer Corporation	2000 "Mr. Graner has certainly been the prime architect and reason that our system works as well as it does today." "On numerous occasions, Vernon has gone the 'extra mile' to insure smooth operation of software and hardware". Walter Lenoir Computer Science Dept

2000 "Vernon has exhibited a high level of professionalism (and) superior knowledge" "he has been of great assistance to Nucentrix Internet Services providing invaluable diagnostics and feedback" "(his) work (is) nothing short of incredible." Jim Wehmeier Regional Sales Manager	1999 TPI Achievement Award	1998 "I want to recognize the significant commitment of time and effort that Vern Graner has invested in getting our (network) up" "it would not be possible without (his) untiring effort" John Blazier President, Travis Foundation	1995 Novell Certified Netware Engineer Certificate	1995 Novell Certified Netware Administrator Certificate

1995 Microsoft Certified Professional in Windows 95 Support	1995 "Mr. Graner is able to resolve complex technical problems in an efficient and skillful manner" "He is a real asset to your organization" Elyse Chance, Lan Manager, Mithoff & Jacks, LLP	1994 "(Vernon) helped me over the phone and solved my problem, something Zenith Service never seemed to have the time to do" "Your business has a fine asset in Vernon" Bruce Hobbs, Prudential Insurance, Austin	1994 "Vernon Graner of Austin Business Machines sat alongside KHS personnel as a 'Technical Fire Extinguisher' to correct any problems with the new ID cards" Killeen Daily Herald, Page 1	1993 "In recognition for all the support given to the Amiga community of Austin, Texas" Steve Farmer President CTACS

1993 "I can honestly state that your expertise, knowledge of the product, communicative skills, analytical ability, logical approach to problem solving and commitment to excellence are among the best I've encountered" Wayne Dasher, HISD, Harrdeeville SC	1992 "Your help has enabled me to complete a complex video project incorporating 3D animation and graphics, the likes of which we at MISD have not been previously able to do" David Franzina, Producer Directory KHS-78 Instructional Television	1991 "I don't think I need to impress upon you your contribution to the Amiga booth sponsored by CTACS" "We feel indebted, we owe you a big favor" George Wyche, President, Central Texas Amiga Computer Society	1990 "Mr. Graner demonstrated his ingenuity and expertise" "I want to commend you on the hiring of an energetic, knowledgeable and personable employee." Bill Grahm, Merit Software

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